At Nutriquint.com customer satisfaction is our top priority. We strive to provide high-quality nutraceutical products, including B12 Oral Spray, D3 Oral Spray, Sore Throat Oral Spray, and Melatonin Oral Spray. However, we understand that there may be instances where you are not completely satisfied with your purchase. In such cases, we are here to assist you with our refund policy.
Returns
Our return policy is designed to make your shopping experience worry-free. Please read the following guidelines carefully:
1. Eligibility for Returns: You have a window of 7 days from the date of purchase to initiate a return. If more than 7 days have passed since your purchase, unfortunately, we won't be able to offer you a refund or exchange.
2. Condition of the Item: To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in its original packaging.
3. Non-Returnable Items: Certain items are exempt from being returned, including perishable goods (e.g., food, flowers), newspapers, magazines, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
4. Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
5. Partial Refunds: In some cases, only partial refunds may be granted if applicable. These include:
- Books with obvious signs of use
- Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds (if applicable)
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven't received your refund yet, please take the following steps:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. Contact your bank, as there may be processing time before the refund is visible.
4. If you've followed these steps and still haven't received your refund, please reach out to us at hello@nutriquint.com.
Sale Items (if applicable)
Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please send an email to hello@nutriquint.com and mail your item to [your return address].
If you have any questions or concerns regarding our Refund Policy, please don't hesitate to contact us at hello@nutriquint.com. We're here to assist you.